Use Case

Your Restaurant, Call by Call

How Soleir Handles Your Restaurant's Calls

From the Friday-night rush to delivery orders and regulars: what Soleir does on each call, step by step.

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Hand holding and retrieving a printed receipt or order ticket from a rack with similar hanging tickets.
FAQ

Common Questions

How does Soleir’s AI voice agent work?

Soleir uses natural language AI to answer incoming calls and have real conversations with your customers, just like a trained staff member. It understands context, asks clarifying questions when needed, and completes the task before handing off a clean summary to your team.

Can Soleir take orders over the phone?

Yes. Soleir takes full food orders over the phone, confirming items, quantities and any special requests while the customer speaks naturally. Once the order is complete, it goes straight to your kitchen: a printed ticket, plus an SMS and email alert.

Can Soleir handle table reservations?

Soon. Table reservations are on the way: date, time, party size and special requests, taken over the phone just like an order. Restaurants already using Soleir will get it first.

Can Soleir send orders directly to my kitchen?

Yes. Once an order is confirmed, Soleir sends it straight to your kitchen: the ticket prints on the printer we provide, and you also get it by SMS and email. No one has to relay the order by hand, which cuts errors and delays.

What is the Live Ticket feature?

Live Ticket is Soleir's safety net. If the agent isn't completely sure it got an order right, it texts the customer a pre-filled order to check and confirm. Once confirmed, the order goes through to the restaurant.

Can Soleir answer calls 24/7?

Yes. Soleir never takes a break: it answers around the clock, including nights, weekends and holidays.

Can Soleir handle multiple restaurant calls?

Yes. Soleir answers several calls at the same time, so your customers aren't left waiting during the rush. Each call is handled on its own, from hello to ticket.

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