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Common Questions
Soleir uses natural language AI to answer incoming calls and have real conversations with your customers, just like a trained staff member. It understands context, asks clarifying questions when needed, and completes the task before handing off a clean summary to your team.
Yes. Soleir can take full food orders over the phone, confirming items, quantities, and any special requests as the customer speaks naturally. Once the order is complete, it's sent straight to your system without any manual entry.
Yes. Soleir can handle reservation requests naturally over the phone, just like a member of your restaurant team. It can understand the customer's preferred date, time, party size and other relevant details.
Yes. Once an order is confirmed, Soleir sends it directly to your kitchen display or printer system in real time. This removes the extra step of a staff member relaying the order manually, cutting down on errors and delays.
Live Ticket is Soleir's safety net. If the agent isn't completely sure it got an order right, it texts the customer a pre-filled order to check and confirm. Once confirmed, the order goes through to the restaurant.
Yes. Soleir never takes a break, so it answers every call around the clock, including nights, weekends, and holidays. That means no missed orders or reservations, even when your restaurant is closed.
Yes. Soleir can answer multiple calls at the same time, so no customer ever hears a busy signal during your busiest hours. Each call is handled independently and accurately, no matter how many come in at once.
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