Customer Questions
One situation, handled call by call
In Short
Many calls start with a question, not an order: are you open, do you deliver to my street, what do you have with chicken? Soleir answers the way your team would, helps the customer choose, and turns the call into an order.
Answers Calls
Commission on Sales
Status
What happens on the call
The customer asks before ordering. Soleir answers from what you gave it at setup: your opening hours, your address, your delivery zone and your menu. If the customer hesitates, it suggests two or three dishes from the category they asked about, then takes the order.
- Opening hours, address and delivery zone, answered straight away
- “What do you have with chicken?”: two or three dishes from your menu
- Sizes, options and what comes with a meal, explained
- A drink or a dessert suggested once, only if the order has none
- The full order read back before it's sent
- Ticket printed in the kitchen, with an SMS and email alert
What your team gets
Fewer calls that end with “I'll call back later”. Questions are answered on the spot, and the order arrives on a clear ticket.
How it's set up
At setup, we give Soleir your menu, your opening hours, your address and your delivery zones. When something changes, we update it.
What it changes
A question no longer means a lost order: the customer gets an answer, a suggestion, and their meal.
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